Terms of Service

Phoenix Appliance Repairs provides in-home domestic appliance repair services across Kuilsriver and the greater Western Cape, including the repair of fridges, freezers, washing machines, tumble dryers, ovens, dishwashers, aircons, and cold rooms. All repairs are carried out on-site at your premises unless otherwise agreed in writing.

Any quotation provided is an estimate based on the information available at the time. A final price may be confirmed once the technician has physically inspected the appliance. Prices are quoted in South African Rand (ZAR) and exclude any applicable VAT unless stated otherwise. A call-out or diagnostic fee may apply and will be communicated before your appointment.

• We use genuine or quality-equivalent replacement parts where possible.
• A workmanship warranty may apply to repairs carried out; the duration and terms will be confirmed at the time of the repair.
• Manufacturer warranties on fitted parts are subject to the respective manufacturer's terms and conditions.
• We are not liable for faults arising from pre-existing damage, misuse, wear and tear, or third-party intervention.

Appointments are scheduled by mutual agreement between you and Phoenix Appliance Repairs. We will make every effort to arrive within the agreed time window. If you need to cancel or reschedule, please notify us as early as possible. A same-day cancellation fee may apply where a technician has already been dispatched.

• Provide safe and reasonable access to the appliance at the agreed time;
• Provide accurate information about the fault, make, and model of the appliance;
• Ensure the work area is safe and free from hazards;
• Settle invoices in full in accordance with the agreed payment terms.

Payment is due upon completion of the repair unless alternative arrangements have been agreed in writing. We accept payment methods as agreed with you at the time of booking. Overdue amounts may attract interest at the maximum rate permitted by law.

To the fullest extent permitted by law, Phoenix Appliance Repairs shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services. Our total liability for any claim is limited to the amount paid by you for the specific repair giving rise to the claim.

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of, or restrict the use of, the website by any third party. We reserve the right to modify or discontinue the website at any time without notice.

All content on this website — including logos, text, graphics, and design — is the property of Phoenix Appliance Repairs or its licensors and is protected by South African intellectual property laws. You may not reproduce or republish any content without our prior written consent.

These Terms are governed by the laws of the Republic of South Africa. Any dispute arising shall be subject to the exclusive jurisdiction of the South African courts.

We may update these Terms from time to time. Changes will be posted on this page with a revised “last updated” date. Your continued use of our services after any changes constitutes acceptance of the revised Terms.

If you have any questions about these Terms, please contact us by WhatsApp on 067 633 2589 or visit our contact page. Please also see our Privacy Policy and POPIA Policy.