Privacy Policy

We may collect the following categories of personal information when you book a repair, request a quote, or contact us:

• Contact details — full name, telephone number, email address, and physical address or suburb;
• Appliance and repair details — make, model, brand, and a description of the fault or symptoms;
• Communication records — the content of WhatsApp messages, emails, and telephone conversations;
• Payment and billing information — where applicable, to facilitate the settlement of invoices;
• Technical information — browser type, device information, and usage data collected automatically when you visit our website.

We use the personal information we collect to:

• Respond to repair inquiries, provide quotations, and schedule in-home repair appointments;
• Carry out the appliance repair service you have requested;
• Communicate with you about your booking, follow-up service, and warranties;
• Maintain records of repairs performed and parts fitted;
• Process payments and maintain financial records;
• Improve our website, services, and customer experience;
• Comply with our legal and regulatory obligations.

We do not sell your personal information. We may share your information only with service providers who assist us in operating our business — such as payment processors, parts suppliers, and communication platforms — and then only to the extent necessary to deliver the service you have requested. All such third parties are required to handle your information confidentially and in accordance with POPIA.

We implement reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, and disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain your personal information only for as long as is necessary to fulfil the purposes described in this policy, to comply with our legal obligations, or to maintain records of repairs and warranties. Records of repair work and parts fitted may be retained for a reasonable period to support any warranty or follow-up claims.

Subject to POPIA, you have the right to request access to, correction of, or deletion of your personal information held by us. You may also object to the processing of your information or withdraw any consent previously given. To exercise any of these rights, please contact us using the details below.

Our website may use cookies and similar technologies to improve your browsing experience and to gather anonymous analytics. You may control the use of cookies through your browser settings.

Our services are not directed at children under the age of 18, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so that we may remove it.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “last updated” date. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or wish to exercise your rights under POPIA, please contact us by WhatsApp on 067 633 2589 or visit our contact page. You may also wish to read our POPIA Policy and our Terms of Service.