POPIA Policy

For the purposes of POPIA, Phoenix Appliance Repairs is the “responsible party” — the entity that determines the purpose and means of processing your personal information. We are based in Kuilsriver, Cape Town, and service the greater Western Cape.

Phoenix Appliance Repairs has appointed an Information Officer responsible for ensuring compliance with POPIA. Queries regarding the processing of your personal information or the exercise of your rights may be directed to the Information Officer via WhatsApp on 067 633 2589 or through our contact page.

We process the following categories of personal information, as defined in POPIA:

• Identity and contact information — name, telephone number, email, and address or suburb;
• Repair and appliance records — make, model, brand, fault description, and service history;
• Communication records — WhatsApp and email correspondence;
• Financial information — billing and payment details;
• Special personal information is not processed unless necessary and lawful.

We process your personal information only where we have a lawful basis to do so, including:

• Your consent to process the information for the purpose of the repair;
• The performance of a contract for the repair services you have requested;
• Compliance with our legal obligations;
• Our legitimate interests in operating our business, where these do not override your rights.

We process personal information in accordance with the conditions for lawful processing set out in POPIA. This includes ensuring that information is processed:

• Lawfully and in a reasonable manner that does not infringe your privacy;
• Only for a specifically defined, explicit, and legitimate purpose;
• In a manner that is adequate, relevant, and not excessive;
• Accurately and kept up to date;
• Retained only for as long as is necessary to achieve the purpose.

Under POPIA, you have the right to:

• Be notified of the collection and processing of your personal information;
• Request access to, or a copy of, your personal information;
• Request the correction or deletion of inaccurate information;
• Object to the processing of your personal information;
• Withdraw consent at any time, without affecting the lawfulness of prior processing;
• Lodge a complaint with the Information Regulator if you believe your rights have been infringed.

We conduct direct marketing in compliance with POPIA and the Electronic Communications and Transactions Act. We will only send you marketing communications with your consent, and you may opt out at any time by notifying us.

We implement reasonable technical and organisational measures to safeguard your personal information against loss, unauthorised access, alteration, or disclosure. Access to personal information within our organisation is restricted to personnel who require it to perform their duties.

Requests to exercise your rights under POPIA may be submitted to our Information Officer. We will respond within a reasonable period and will not charge a fee for reasonable requests, except where permitted by the Act.

If you are dissatisfied with our handling of your personal information, you may lodge a complaint with the Information Regulator of South Africa. You may also contact us first so that we may attempt to resolve your concerns.

We may update this POPIA Policy from time to time. Changes will be posted on this page with a revised “last updated” date.

This POPIA Policy should be read together with our Privacy Policy and our Terms of Service. For any questions, please contact us by WhatsApp on 067 633 2589.